Q: How long does shipping take?
A: Orders are shipped out within 2-3 business days after purchase.
NOTE: We are NOT drop shipping. We do not ship out on weekends.
Q: How can I change my address after I have placed an order?
A: You may email customer service at firstname.lastname@example.org
NOTE: Address corrections require a 5.00 processing fee, please be mindful that we ship out at specific times, so we will need the correction in a timely manner.
Q: What happens if my order is returned to sender?
A: If your order is returned to sender, you will be prompted to purchase a reshipping fee.
NOTE: Roielte Lifestyle LLC is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost. NO REFUNDS! NO EXCEPTIONS!
Q: How do I change or cancel my order?
A: Every purchase is a final sale.
Q: My item was stolen, How can I get a refund?
A: Unfortunately, we are not responsible for lost or stolen items.
Q: I gave an incorrect address, Can I get a refund?
A: We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted, you can give us the correct address and we will update it and ship to the updated address.
Q: How long does delivery for orders take?
A: It can take up to 4 days to receive your order after it has been shipped, depending on where you are located within the US. HOWEVER, it is not our responsibility if your local USPS is delayed due to COVID.
PLEASE NOTE: Roielte Lifestyle LLC is not responsible for any shipment issues caused by USPS, if you do not receive your order and it has been marked as delivered, you must contact your local post office.
Q: What method is used for shipping?
A: All packages are shipped USPS Priority Shipping ONLY.
Q: The site said I will receive it in 3 days?
A: Yes, Once it has been shipped the DELIVERY should take 3-4 business days for you to receive.
Please NOTE, post office delays may occur due to COVID.
Q: Do you ship internationally?
A.: No, not at this time.